Telus Digital – Work From Home Hiring Freshers

- Respond to Security and Patch Management incidents logged in the incident management system to ensure resolution within SLA.
- Provide help and support to team members while ensuring customer satisfaction through proactive updates, frequent communication, and escalation when necessary.
- Proactively maintain and enhance knowledge, skills, and experience through client interaction, industry resources, and formalized training.
- Perform scheduled patching and application deployment tasks (daily, weekly, and monthly).
- Assist team members, service teams, and customers as needed.
- Escalate service issues to the Head of Service Delivery/Technical Lead and problem issues to Problem and Incident Management teams.
- Act as a role model by demonstrating technical competence, teamwork, and facilitation of learning
Eligibility
Technical Expertise: Proficiency in SCCM (System Center Configuration Manager) administration, patch management, and application deployment.
Work Experience: Prior experience in IT service delivery and SCCM operations is preferred.
Problem-Solving Skills: Ability to monitor, diagnose, and resolve technical incidents while meeting SLA requirements.
Documentation: Strong skills in creating and maintaining detailed documentation for implemented solutions.
Communication Skills: Excellent verbal and written communication to keep customers and stakeholders informed proactively.
Team Collaboration: Ability to work effectively with team members, service teams, and customers, providing support and sharing knowledge.
Continuous Learning: Commitment to growing technical skills and staying updated on industry trends and practices
How To Apply for Cognizant Recruitment Hiring Graduates?
Eligible candidates apply for this Drive online by following the below link. All Interview details will be shared via email
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